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FAQ

1. What's your minimum order quantity or amount?
We are wholesale union and we mainly deal with our members. Our minimum order amount is US$1,000.00 ( including shipping cost). You can buy any quantity or amount for one product, but you need to meet our minimum order amount per order. Also please note free shipping items sold with non-free shipping items only unless quantity for free shipping items over a certain quantity.


2. How long time I can get the products after place the order?
It usually takes 1 to 3 days for us to prepare and inspect the products after order confirmation. It will take another 3 to 7 days for delivery by DHL, FedEx. It takes about 10 days or more for delivery by EMS. It takes 30 to 60 days for delivery by registered mail from post office. It takes about 14 days for delivery by air, 20 to 40 days by vessel.


3. How much discount I can get?
We list discounts for different quantity on product page. Shopping cart calculates discounts automatically according to the quantity your buy. Extra discount for union members calculated by the shopping cart too.


4. Is there any hidden charge?
No. Prices showing on our Web site include tax and customs fee in China.


5. Do I need to pay extra money when I receive the product?
Different countries have different policy for import products. Importers required to pay import tax or customs duty when they receive the product.
For orders delivered by couriers and post office, there will be no other charges. For bulk orders delivered by air and vessel, there might be handling charges like customs clearance free, wharehouse storage free and import tax. Some countries require license for each import.


6. The product from you have a problem, what should I do?
All products sold by us enjoy 12 months warranty. Please see warranty details.