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Repair

If there was any quality faulty and couldn't be fixed in customer side, please report the problem to us before return the product to us for repair:

Repair conditions

1. We only repair products sold by us.
2. Please only return the products after receiving our confirmation.
3. Sender has to pay the shipping cost for return.
4. If the products found no problem or quality faulty after return, we will not bear shipping cost for sending again.
5. We don't bear cost of shipping, handling and repair for products which are out of warranty period, user's faulty, improper use...
6. Please return phones by registered airmail from post office or EMS only. Customers have to pay the import tax / duties if the product sent by FedEx, DHL, UPS, TNT.

Content to send back

1. Products with known problem.
2. Defective parts and accessories.
3. Necessary parts / accessories for the product to work, such as unique battery for cell phones.
4. Products with unknown problems, please send all accessories together.
5. A paper with declaration of the problem in details. Please include order number and customer name in the declaration.

Send back steps

Step 1. Report problem by email, live help or live messengers to us. Please get our confirmation for repair fist.
Step 2. Pack the product well to avoid damage during transportation.  A cell phone in a bubble envelop always comes back with broken screen.
Step 3. Print out this label (click here ) and stick outside of the parcel.
Step 4. Send the parcel by registered mail from post office or by EMS.
Step 5: Send us the shipping information by email.

Send back address

Receiver's name: Yuan Wei Bin
Street address : Suite 5122, Tower C, Shenfang Building, Zhenhua Rd, Futian,
City : Shenzhen
Province : Guangdong
Country : China
Post code: 518031
Tel : +86 755 83224972

Email will be sent to customers on the same day when we receive the product for repair, notifying customer about product status, accessories received, problem of the product. Customers will be notified again by email when the product get fixed and resent.