Conditions for replacement:

1. We replace for the following products for customers:
* Wrong product not ordered by customers and customers don't want to buy
* Products damaged upon reception ( please following the instruction on "Receiving shipment")
* Products lacking main function as described on our Web site.
* Products which has quality faulty within 7 days after reception.

2. Please only return the product for replacement after receive our confirmation.
3. Sender has to pay the shipping cost for return.
4. If a a product sent back because of quality faulty, but no problem found after return, we have the right of not replacing it.
5.  Only send back the products for replacement by registered airmail from post office or EMS. Sender will be required to pay import tax / duties before replacement if product sent by FedEx, DHL, UPS, TNT and any other unauthorized method.

Steps to send product back for replacement:

It's the same steps as repair. Please see details on repair page: http://www.haimei.com/help/service/repair.html